Frequently Asked Questions

Looking for the best rate? Find it on www.voyhouse.com, and avoid expensive fees from airbnb and booking.com. Join our newsletter to get access to exclusive discounts. Staying for 30+ days? Email reservations@voyhouse.com for a custom quote.

Since our Residences are typically booked months in advance, reservations made within 60 calendar days of check-in are non-refundable. If you cancel 61 days before check-in you will receive a Future Stay Credit for the full amount. If you booked your reservation through a 3rd-party booking platform (including Airbnb, Booking.com), please contact the booking platform directly as we will be unable to assist you.

Up to two pets are allowed per reservation, for a fee of $150 each. Pets must be cats or dogs, below 40lbs, and housebroken. The pet fee does not cover damage or excessive cleaning. Pets cannot be left unattended in the unit. Service animals are welcomed.

You must be at least 21 years old to rent any Voy House Residence. The guest who books must also be present at the property; you may not book on behalf of another person.

All homes are equipped with toiletries, extensive cookware, and a pack 'n play--no running out to the store late at night. For a full list, see the property page description. 

Voy House does not charge a security deposit, however, it may charge guests directly for any damage beyond normal wear and tear.

Guests may extend their stay subject to availability. If you need to unexpectedly shorten your stay, we won't be able to provide a refund; however, you may receive a Future Stay Credit.

Guests, whether spending the day or coming overnight, are not permitted unless they are on the reservation. Please ensure that you make your reservation for the correct number of guests.

All Residences are equipped with Smart TVs that allow guests to access their own streaming accounts on apps like Netflix and Hulu. Please log out of your account after your departure.

Check-in is anytime after 4PM. Check-out is anytime before 11AM. If you'd like an early check-in or late check-out, please message us for pricing when you make your reservation.

No. Gatherings and events, even the classy ones, are strictly prohibited and will result in the immediate termination of your stay. Commercial photography, or any activity that is not a permitted use, is also prohibited.

You may read them here. By making a reservation, you automatically agree to abide by our House Rules and Cancellation Policy.

We do not accept local bookings of less than 1 week. Exceptions for renovations, home sales, and the like are sometimes made.

Smoking and vaping are not permitted, even on the balcony.

We highly recommend that visitors buy travel in the event they may need to cancel for any reason. We especially recommend travel insurance during hurricane season, which lasts from June 1 to November 1.

Check-in instructions are emailed 24 hours before check-in and only after your identity has been verified. The instructions include the property address, door code, luggage storage options, amenity access, parking information, WiFi, and more! The check-in instructions are emailed to the guest who made the reservation if you booked on voyhouse.com. For bookings made via a 3rd-party platform (airbnb, booking), the instructions are available on your traveler account. Please note that your unique door code will not work until after 4PM on your arrival day.

Guests who book on voyhouse.com will receive a link to verify identity, including ID and credit card. Check-in instructions are not sent until the Guest has completed verification. Guests who book through third parties are vetted through those platforms already, and will not receive an additional link.

Yes, the guest who booked the reservation should have their ID and credit card ready for verification.

A pack 'n play is already in your Residence. If you need a second pack 'n play, you may email reservations@voyhouse.com

Our Residences come equipped with shampoo, conditioner, body wash, a hair dryer, plush towels and wash cloths. Toothpaste and toothbrushes are not provided.

If an early check-out isn't available due to a same day departure, we recommend using www.luggagehero.com to find convenient and affordable options.

No, we are unable to receive any mail or packages. Instead, we recommend that you have your packaged shipped to the closest UPS store, FedEx store, or Amazon Locker. Voy House is not responsible for any lost, stolen, or damaged packages.

Your check-in instructions as well as the property page have a section dedicated to parking.

Press your hand over the lock's touchscreen, and the numbers will illuminate. Then type in your unique code, followed by ✓. If the smart lock says 'Critically Low Battery', please contact reservations@voyhouse.com. Your code will not work until after 4PM on your arrival day.

Please send us a message right after booking for pricing and availability of early check-in. Early check-in may be available as early as 10AM, and we'll need to adjust your code to work before 4PM, the standard check-in time.

Your code will not work before 4PM on your arrival day or after 11AM on your departure day. If your code isn't working please during normal hours, please make sure you are 1) at the correct Residence, 2) pressing your hand against the lock's touchscreen to illuminate the numbers, and 3) using the correct code, including the ✓. If you've followed all these steps and the code still isn't working, please call 24/7 Guest Experience.

WiFi access details can be found in your check-in instructions, in the Residence, or also via the platform you booked. If you're experiencing WiFi disruptions, please 1) Ensure the modem is powered on 2) The modem wires are firmly connected and 3) Restart the modem by unplugging the power cord for 10 seconds, then plugging back in.

We cannot provide additional beds for the Residence.

Your check-in instructions include information about the property, including trash removal. Signage is also in the Residence.

Voy House does not provide daily housekeeping. Your cleaning fee includes the cost of cleaning your Residence before and after your departure. If you would like to pay for an additional cleaning, please email reservations@voyhouse.com

Your Residence comes equipped with a few days' worth of toilet paper, paper towels, and cooking supplies to prevent any late-night store runs on your arrival. We are unable to continuously restock supplies beyond the initial allotted amount.

Each Residence comes equipped with a washer and dryer. Please help our commitment towards a more sustainable future by washing towels and sheets on-site during your stay. We are unable to continuously restock towels and sheets beyond the initial allotted amount.

We're sorry to hear that there's an issue with your Residence! For urgent issues, call 24/7 customer support. For less urgent issues that you would prefer to be fixed after your stay, email reservations@voyhouse.com. Please let us know of any issues when they occur so we can assist promptly.

Our Residences with yards and pools are on a fixed maintenance schedule that cannot be rescheduled. In the event debris is in the pool (common during the rainy, summer season), a pool net is provided for use at your own convenience. 

If you'd like us to beware of a damage item, please email reservations@voyhouse.com at check-in.

For the best available rates, please email reservations@voyhouse.com or call 24/7 Guest Experience.

We'll do our best to find your lost item! Please understand that Voy House assumes no liability for lost, misplaced, stolen, or damaged belongings--including belongings left after check-out. Postage fees may apply for rushed deliveries.

Your Future Stay Credit can be used at any Voy House Residence, without any black out dates, for up to 1 year after issuance. Please email reservations@voyhouse.com and the credit will be applied to your balance.

Our standard check-out time is 11AM. We may not be able to accommodate a late check-out in the event a guest is arriving the same day. Please email reservations@voyhouse.com for availability and pricing. 

If you're given a refund due to a cancellation, it will 10-15 business days for the refund to appear on your statement, depending on your bank. We will provide a receipt via email confirming the refund.

Enjoy a chore-free check-out! You're on vacation, after all. And while tidying up isn't required, we do ask that you make it easy on our team members by leaving the property in respectable condition to avoid any excess cleaning charges. Please remember to leave all keys, fobs, and parking passes in the unit to avoid any replacement fees.